customer insights

Crucial, real-time insights.

Identify new sales opportunities and resolve issues quickly with a 360 view of each customer.

Better decisions come from being completely informed. With a 360 top down view of all your customers, your staff will have the right tools to uncover real, actionable insight and provide better and more relevant service as a result.

Search

The interface is clean and familiar, but with a number of features to make narrowing results and finding individual customers fast and simple.

These include as-you-type search suggestions with full keyboard support, dynamic navigation categories that update as you refine, selected filter capsules to adjust searches on the fly, and powerful interactive data visualizations and maps to illustrate trends and groupings within your data.

Customer Overview

Powered completely by search, the Customer Overview page brings together everything you have about an individual customer, including account details, products and services held, regulatory documents they’ve provided (with full previews), alongside searchable archives of correspondence and transaction history.

Individual accounts or customers can be bookmarked and shared internally, and notes can be left on the overview page to ensure that staff are aware of all interactions made with the customer.

Transaction Search

With potentially thousands of transactions per customer, it's vital that customer service reps and account managers can locate individual and groups of transactions quickly and positively. Powerful, dynamic navigation makes refining searches easy, and interactive charts and visualisations highlight trends and suspicious account behavior.

Search Across Silos

Fusion can connect to data behind any source, matching CRM records with marketing activity, support tickets with purchase history, and so everybody – sales, marketing, support – has a full 360 view of every customer.

One Query for Everything

Fusion supports a number of the most popular online services and cloud platforms today.

Superior Real-Time Data Integrity

Fusion provides real-time access to your applications including transaction logs handling billions of records per day so when a user runs a query, the results include everything up to right now.

Indeed our solutions can access your customer data wherever it is held, in any format, and present it to your staff through a clean, user friendly interface that will help them to make better decisions.

What can Fusion do for you?

Ready for enterprise search without the enterprise headache? Download Fusion and start building your first search app in minutes - or contact us today to learn more.

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