Global office retailer Staples needed to replace the ecommerce search on their Staples Preferred site that serves b2b customers. The search application had outgrown the original function based on Oracle’s Endeca and a new solution was needed that gave the team the flexibility to adapt to the ever-changing needs of their customers – and ecommerce managers. The development team used Fusion’s query pipelines to influence search result ranking through a combination of external data sources and relevancy rules. Business users leveraged Fusion’s relevancy workbench for A/B testing of query pipelines which decreased time to production.
Double your conversions.
Increase sales with a personalized shopping experience
with best in class reliability and performance.
Your Data is Yours
With legacy systems, your data is stuck in proprietary data models, and you’re tied to a vendor. Fusion provides an extensible architecture for full customization, signal processing for more relevant results, all built on an open core, so your data is never locked in a proprietary platform.
Old ecommerce search apps don’t leverage the vast amount of data you have to build a better experience and increase conversions. Fusion’s signal processing captures user behavior to create a personalized experience and includes recommendations for individual users, similar users, and cohorts.
You can’t implement new features and customize the user experience as our business needs change. Everything is stuck in 2008. Fusion makes it easy to implement advanced features like autosuggest/type-head, spellcheck, geo-spatial parameters, device-specific results, and efficient synonym management.
Connect to your existing security and authentication mechanism with the Fusion security framework.
Enrich search results based on a user’s past queries, clickstream of similar users, and other behavior.
Create scheduled and ad-hoc reports and alerts based on stakeholder, brand, product, location, end-user and additional roles.
Provide search capabilities for keywords, synonyms, exact phrase match, ‘more like this’, suggested queries, auto-correction, and natural language processing.
Multiple Language Support
Fusion supports over 32 language packs out of the box and a framework to customize as needed.
Encourage deeper investigation with categorical navigation across titles and libraries.
Full Semantic Search
Include hierarchical relationships and concepts for comprehensive semantic search capabilities. including conversational search for novice users.
Index Time Enrichment
Easily find documents with automatic tag, field, and metadata creation.
Index over two dozen content sources including XML, JSON, HTML, PDF, databases, intranets, asset repositories, social networks, the public web and the cloud.
Fusion grows with you and can easily scale to billions of documents across thousands of nodes.