Powerful capabilities
Recommend similar cases
Empower customer support agents to expedite case resolution times. Fusion’s AI recommends resolved cases that share similarities with open cases to help your agents work both faster and smarter.
Reference knowledge articles
Help customer support teams cut through the clutter. User signals surface the correct resources, as needed, to help close a case.
Identify subject matter experts
Direct agents to subject matter experts within your organization. Deep learning models extract insights from internal knowledge across systems and deliver them seamlessly.