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Senior Manager, Operations

San Francisco, CA

Opportunity to join a fast growing software start­up headquartered in San Francisco on its client ­facing technical team. They will experience first­hand what it means to be involved in business operations and be actively involved in defining and executing best practices for keeping the trains running for a 50+ person client­-focused team.

About This Position:

As the Sr. Manager for Operations, you’ll be responsible for performing day to day tasks, such as running reports for department heads, following up on open client issues, reviewing contracts, coordinating across teams to serve client technical requests, and helping to communicate critical information and acting as a conduit between internal teams. As you settle into this role, we would expect a strong incumbent to begin strategizing and executing initiatives to automate many of our key operational needs (i.e. automating reporting, helping to build infrastructure to smooth contract reviews, etc.).

Who you are:

  • Self Starter: Understand what it means to work in an enterprise that provides mission critical services to Fortune 500 customers
  • Attentive to Details: you’ll be asked to review contracts ­ checking red­lines
  • Operations Oriented: you’ll be responsible for running reports, following up on open client issues, coordinating across teams to serve client technical requests
  • Client Service Oriented: Serving senior internal customers, but also engaging with high value technical customers of Fortune 500 clients
  • Nimble with Excel: Able to generate reports, create pivot tables, and parse information to be easily consumable by the leadership team
  • Strong Communicator: Responsible for relaying information between teams and individual contributors both internally and externally

Ideal Candidate Background:

  • BA preferred
  • Experience using Excel
  • Experience in a client­ servicing role
  • Basic understanding of accounting
  • Background in software development/technologies (preferred)

Benefits:

  • Competitive Salary
  • Stock Options
  • Health Insurance
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