“Lucidworks, the leader in search-driven applications, today announces the hiring of digital customer success veteran and innovator, Amanda Berger, to lead and develop the new Customer Excellence arm of the firm. This business unit will include dedicated teams for Customer Success, Customer Support, Professional Services, and Technical Account & Engagement Management.

‘My biggest passion lies in helping people find what they want, and getting them to their destination in a meaningful way,’ said Berger. ‘I believe Lucidworks has the tools to provide an incredible experience throughout the entire customer journey, and I’m really excited to be able to support a team that builds on that customer-focused outlook.’

“Berger, who comes from a focuse career in digital experiences spanning 20 years with companies like MicroStrategy and RichRelevance, has always been firmly rooted in delivering positive outcomes for customers like Sony, Halliburton, and other Global 2000 organizations. She specializes in “finding the thing” that helps a company spike its business and amplify results. Whether it be in service of colleagues or customers, Berger brings true passion to the Lucidworks team reflecting the organization’s overall goal of humanizing AI.”

Full article http://www.customerzone360.com/news/2018/11/01/8844761.htm