Crucial, real-time insights.
Identify new sales opportunities and resolve issues quickly with a 360 view of each customer.
The interface is clean and familiar, but with a number of features to make narrowing results and finding individual customers fast and simple.
These include as-you-type search suggestions with full keyboard support, dynamic navigation categories that update as you refine, selected filter capsules to adjust searches on the fly, and powerful interactive data visualizations and maps to illustrate trends and groupings within your data.
Powered completely by search, the Customer Overview page brings together everything you have about an individual customer, including account details, products and services held, regulatory documents they’ve provided (with full previews), alongside searchable archives of correspondence and transaction history.
Individual accounts or customers can be bookmarked and shared internally, and notes can be left on the overview page to ensure that staff are aware of all interactions made with the customer.
With potentially thousands of transactions per customer, it's vital that customer service reps and account managers can locate individual and groups of transactions quickly and positively. Powerful, dynamic navigation makes refining searches easy, and interactive charts and visualisations highlight trends and suspicious account behavior.
Search Across Silos
Fusion can connect to data behind any source, matching CRM records with marketing activity, support tickets with purchase history, and so everybody – sales, marketing, support – has a full 360 view of every customer.
One Query for Everything
Fusion supports a number of the most popular online services and cloud platforms today.
Superior Real-Time Data Integrity
Fusion provides real-time access to your applications including transaction logs handling billions of records per day so when a user runs a query, the results include everything up to right now.