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Improve self-service and call deflection in the moment

Learn why the world’s top brands trust Lucidworks Customer Service Solutions to:

  • Improve chatbot intelligence with fallback search
  • Uncover related case insights and identify subject matter experts
  • Scale AI-powered recommendations
  • Improve relevancy of self-service portal experiences
  • Surface case resources directly in an agent’s case view page

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Red Hat increased customer self-resolution by 311% with Lucidworks

“Customers need the option to turn to knowledge-based platforms. It puts them in the driver’s seat and gives them control.”

– Manikandan Sivanesan, Principal Software Engineer, Red Hat

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Data management giant Veritas slashed support costs by 12% and reduced support-case longevity by 40% while dazzling customers with an industry award-winning self-service portal.

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Reddit, one of the most popular websites in the world serves up 47M search queries every day with thousands of updates a second and 99.99% uptime – powered by Lucidworks.

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Connected customer service for the world’s biggest brands

Deliver better support for customers and agents

Use deep learning to make interactions with chatbots and virtual assistants feel more human and conversational.

Access tribal knowledge across the organization so agents can help customers faster with connections they find internally.

Extend chatbot and virtual assistants to connect users to correct answers by understanding user intent and answering natural language questions.