“Customers need the option to turn to knowledge-based platforms. It puts them in the driver’s seat and gives them control.”
– Manikandan Sivanesan, Principal Software Engineer, Red Hat
Use deep learning to make interactions with chatbots and virtual assistants feel more human and conversational.
Access tribal knowledge across the organization so agents can help customers faster with connections they find internally.
Extend chatbot and virtual assistants to connect users to correct answers by understanding user intent and answering natural language questions.