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Governance and Best Practices for Chatbot Development

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Building, deploying, and maintaining successful chatbots is fraught with problems.

Chatbot technology is beginning to mature and the sophistication of solutions is increasing due to the improving capabilities of language services enabled by AI.  The number of applicable use cases is expanding as platforms mature. Organizations need to implement governance policies and apply best practices as part of an overall conversational platform strategy. This will ensure an effective solution for customers, partners, and employees

Read Gartner’s research report and learn:

  • How to avoid poor-performing and overlapping chatbot solutions by screening vendors carefully and a voiding providers that cater for single use cases.
  • Ways to reduce the risk of failure by sourcing your chatbots from external providers
  • How best to secure funding and monitoring resources for ongoing model maintenance to ensure that your chatbots will continue to perform well

After you read the research, contact us to discover how Smart Answers on Lucidworks Fusion offers scalable AI out of the box, flexible integration and support for multiple languages to enhance your chatbots and virtual assistants.


Gartner, Governance and Best Practices for Chatbot Development, Van Baker, 8 April 2019

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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