Analyst Reports, Workplace

Gartner Critical Capabilities for Insight Engines

What Insight Engine Buyers Need to Know

Insight Engines are powerful tools that proactively deliver insights to employees and customers, and are applicable to a variety of use cases. These tools represent an important investment for enterprises undergoing digital transformation, and especially critical for buyers in search of information to select the right product for their specific use case.

According to Gartner, “Critical capabilities are attributes that differentiate products/services in a class in terms of their quality and performance. Gartner recommends that users consider the set of critical capabilities as some of the most important criteria for acquisition decisions.”

But what are these criteria? What use cases do they enable, and how should buyers prioritize different capabilities for various use cases?

This complementary report will help answer those questions and provide Insight Engine buyers guidance on how to evaluate different products in this space.

In the report we believe you’ll learn:

  • How companies can utilize Insight Engines to enable four different use cases
  • Which ten critical capabilities comprise the most important features for an Insight Engine
  • Which vendors scored highest in Gartner’s evaluation of the key players in this space

Gartner, Critical Capabilities for Insight Engines, Stephen Emmott,Anthony Mullen, 30 March 2021. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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