Learn how AI-enabled automation transforms self-service
Customer experience leaders are investing in digital self-service capabilities to increase call deflection. But analyst firm Gartner still finds that less than 10% of customer service journeys are fulfilled using end-to-end self-service because customers are not able to complete their goals using the content they find in self-service channels.
Download the report from Gartner, “Improve Customer Self-Service Adoption by Automating Knowledge Capture and Curation” and you will learn:
- Why brands are investing more in customer self-service
- How to mine support conversations for reusable knowledge
- Where recent advances in AI and natural language processing can help