Analyst Reports, Customer Service, Site Search

Improve Customer Self-Service Adoption

Learn how AI-enabled automation transforms self-service

Customer experience leaders are investing in digital self-service capabilities to increase call deflection. But analyst firm Gartner still finds that less than 10% of customer service journeys are fulfilled using end-to-end self-service because customers are not able to complete their goals using the content they find in self-service channels.

Download the report from Gartner, “Improve Customer Self-Service Adoption by Automating Knowledge Capture and Curation” and you will learn:

  • Why brands are investing more in customer self-service
  • How to mine support conversations for reusable knowledge
  • Where recent advances in AI and natural language processing can help

Get the report