Red Hat increased customer self-resolution by 311% with Lucidworks
“Customers need the option to turn to knowledge-based platforms. It puts them in the driver’s seat and gives them control.”
– Manikandan Sivanesan, Principal Software Engineer, Red Hat
Data management giant Veritas slashed support costs by 12% and reduced support-case longevity by 40% while dazzling customers with an industry award-winning self-service portal.
