Knowledge Management Features
Digital Transformation
Companies have a mandate to transform or be left behind. Lucidworks can help you search and interpret decades worth of untapped information to help employees make more informed decisions and maximize the value of millions of documents. Capture insights from both employees and customers to optimize the entire system. Lucidworks has transformed the digital experience for companies like Morgan Stanley, Lenovo, SAS, Red Hat and more.
Employee Productivity
Employee productivity is one of the most common (and toughest to measure) KPIs in the digital workplace. Companies turn to Lucidworks to fix that. As an example, Lucidworks can help you create a single access point to over 1M corporate documents that are added monthly. Save your employees, on average, up to 5 minutes a day. When you consider that equals almost a half an hour every week, or an entire 24-hour day per employee per year saved, that’s a major EX improvement.
Employee Experience (EX)
Today’s businesses face an employee engagement crisis. Forrester data shows that global information worker engagement sits at 67%, which is critically low. Engagement at this level means widespread burnout and mistrust. Lucidworks gives teams access to all the data they need to foster innovation and streamline workflows. It gives them the same type of personalized experience they’ve come to love outside of work. When you improve your EX, you improve your bottom line.
Enterprise Search
Lucidworks has been recognized year after year as a leader in enterprise search, and helps companies transform their digital experience for employees. However, enterprise search is evolving rapidly and has taken on a new moniker – Cognitive Search. It is not enough to simply return accurate results based on search boxes. Cognitive Search is AI-powered search. It proactively surfaces insights to users in their moment of need – not simply in response to a search.
Intranet
Companies are still struggling with siloed data and insights. And it’s a drag on employee productivity and innovation. According to Gartner, up to 90% of intranets fail to achieve their goals. When employees can’t find the information they need, they get frustrated and lose morale. Enterprises turn to Lucidworks to maximize the value of their data and leverage knowledge across the organization. Often that means turbo-charging intranets and other knowledge bases.
Expert Finder
Expert finder is exactly how it sounds: quickly find colleagues with the expertise you need to get the job done. Easy access to people with the best answers has a ripple effect across the business. It reduces time-to-resolution for support cases and boosts overall employee productivity.