Field reps and brokers at one of the world’s largest mutual life insurance companies struggled to find information to support customers in a portal that was supposed to provide access to every available web-based tool.
Enable employees with a consistent, relevant search experience throughout the portal using Lucidworks AI-powered search capabilities, including typeahead, security trimming, faceted navigation, and personalization.
Portal usage increased as search connected agents with appropriate information to support their clients. Time previously wasted hunting for data was now spent more productively, and employee satisfaction improved.