Here’s just a few of the services included in our Customer Excellence Program:
Dedicated Customer Success Liaison
One point of contact for questions and issues related to deploying, using, and tuning Lucidworks software and products.
Quarterly Business Reviews
A customized evaluation to assess the current state of your deployments and how they are progressing compared to your yearly goals and timeline.
Product Roadmap Review
A review of what’s coming in future releases so you can see how it might impact and strengthen your projects.
New Product Readiness Assessment
A review of your deployment and architecture so you can take advantage of the latest upgrades and features.
Advanced Training and Workshops
Onsite training for our platform and topics like data science, machine learning, NLP and AI algorithms to ensure they are perfectly tuned.
Tech Support Escalation Contact
Concierge level assistance with a specific contact phone number to call for immediate assistance with break/fix, and other urgent issues with your applications.
Customer Advisory Board
Join our customer forums to share ideas and common in major metropolitan areas across the globe.
Executive Sponsorship
Work with our executive team as a partner and sponsor as initiatives are discussed and championed throughout your organization.