Self-Service Satisfaction
Smart Answers extends the functionality of chatbots and virtual assistants with deep learning. When users can ask questions in a natural way, they get more personal and contextual answers. Better self-service frees support and helpdesk agents to focus on the complex and valuable questions that matter for retaining customers and supporting employees.
Assist Agents
Smart Answers makes existing chatbots smarter and better at resolving simple questions through self-service. Improved call deflection, faster triage, and better prioritization means that agents can focus on higher-value support issues.
Retain Customers
Chatbots are supposed to help customers help themselves, but most are rules-based and static – making consumers guess the right question. Smart Answers makes self-service easy, improving customer loyalty and retention.
Support Employees
Suddenly, many more of us are working from home. Remote employees need quick access to information. Smart Answers helps workers navigate corporate policies, resolve IT questions, and serve customers by answering questions instantly.