Not Just Answers, Smart Answers
Smart Answers extends the functionality of chatbots and virtual assistants with robust ML and deep learning. Now your users can ask questions in a natural way and get immediate, relevant and contextual answers.
Empower Agents
Smart Answers makes existing chatbots smarter and better at resolving simple questions, delivering improved call deflection and providing faster triage and better prioritization. That frees your support and helpdesk agents to focus on the more complex and nuanced questions that represent a more valuable use of their time.
Satisfy Customers
Chatbots are supposed to help customers help themselves, but most are rules-based and static—making customers guess the right question. Poor self-service frustrates customers with long wait times for manual support. Smart Answers makes self-service easy—improving customer loyalty and retention.
Support Employees
With many more of us working from home, remote employees need quick access to information. Smart Answers helps workers navigate corporate policies, resolve IT questions and serve customers by answering questions instantly.
Accelerate Value
Smart Answers is ready to go right out of the box—creating faster time to value. This “cold start” capability is achieved by training Smart Answers on existing public knowledge systems like Wikipedia, so it knows a lot before it ever sees your content. You don’t need a data scientist to set it up.