Customers Feel Abandoned, Agents Feel Overwhelmed
Customers get lost between site, chat, in-app, phone, in-store and all the various channels used for support and service. With Lucidworks, personalized self-service deflects tickets and reduces call resolution time. Connect the customer to the contact center in a way that personalizes interactions, improves customer satisfaction, and reduces agent attrition.
Everyone On the Same Page
Align the customer and agent experiences by reducing the disparity between what the customer and agents see. This makes self-service feel more human and your support team feel more engaged. When everyone sees the same thing, triage is easy.
Enable Self-Service Success
Use a continuous-learning workflow to make all your support systems smarter with every service interaction. With powerful deep learning to interpret user intent and match relevant content, you can improve self-service, freeing agent time and increasing customer satisfaction.
Improve Agent Effectiveness
Customers and employees should have access to the same knowledge. When your customers train your FAQs, your employees see the knowledge that your customers demand. This enables agents to close more tickets more quickly.