AI-Powered Self-Service Increases Customer Happiness, Reduces Support Costs
“What we found with Lucidworks and Fusion was the ease of configuring the data so that the machine learning works, and the documentation that allowed us to start configuring our data to actually work. And that was something that was incredibly important to us, not just saying that there’s machine learning and artificial intelligence, but the level of support and the level of data that we can provide the machines to consume to make our search better.”
John Paul Sherman
Enterprise Search and Findability Manager, Red Hat
