Skip to Main Content
Watch session videos from ACTIVATE on demand –
Watch Now
Close Message
Toggle Mobile Menu
Toggle Dropdown
Solutions
Commerce
Customer Service
Workplace
Connected Experience Cloud
Products
Lucidworks Fusion
Lucidworks Connected Search
Never Null
Smart Answers
Customers
Company
About
Careers
Press Room
Partners
Resources
Blog
Ebooks
Events
Webinars
Videos
Training
Toggle Dropdown
Contact Us
Solutions
Commerce
Ecommerce search and personalization engine
Customer Service
Call deflection and agent effectiveness
Workplace
Enterprise search and findability
Connected Experience Cloud
Capture insights anywhere, apply them everywhere
Products
Lucidworks Fusion
Build AI-powered search and data apps
Lucidworks Connected Search
Give your website the best relevancy with an easy-to-use platform anyone can manage
Never Null
Say goodbye to zero results searches
Smart Answers
Faster self-serve for customers and contact centers
Customers
Company
About
Careers
Press Room
Partners
Resources
Blog
Ebooks
Events
Webinars
Videos
Training
Search for:
Search
Articles by Mike Airhart
Blog
How AI Self-Service Improves Customer Support
Self-service when done right can help save money and improve customer support for your business with the power of AI.
Blog
Fusion Powers Best-in-Class Self-Help Support and ROI at Veritas
Enterprise data management firm Veritas has a bold lesson for enterprise website managers: Design your online presence correctly, and users...
Blog
Use Emotion to Boost Search Results
How do we build a search experience that includes emotion?
Blog
Using Deep Learning and Customized Solr Components to Improve Search Relevancy at Target
As one of the world's largest retailers, Target can't afford slow or off-base search results. When adding products (and their...
Blog
Explainable AI Helps Thwart Risks of Black Box in Deep Learning
When British firm Darktrace needed to ward off potential ransomware attacks, machine learning came to the rescue, aiding clients in...
