Articles by Mike Airhart

How AI Self-Service Improves Customer Support
Artificial Intelligence, Cognitive Search, Deep Learning, Lucidworks Fusion, Machine Learning

How AI Self-Service Improves Customer Support
Fusion Powers Best-in-Class Self-Help Support and ROI at Veritas
Activate 2019, Case Study, Lucidworks Fusion

Fusion Powers Best-in-Class Self-Help Support and ROI at Veritas
Use Emotion to Boost Search Results
Activate 2019

Use Emotion to Boost Search Results
Using Deep Learning and Customized Solr Components to Improve Search Relevancy at Target
Activate 2019

Using Deep Learning and Customized Solr Components to Improve Search Relevancy at Target
Explainable AI Helps Thwart Risks of Black Box in Deep Learning
Deep Learning

Explainable AI Helps Thwart Risks of Black Box in Deep Learning