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Articles by Mike Airhart
Blog
How AI Self-Service Improves Customer Support
Self-service when done right can help save money and improve customer support for your business with the power of AI.
Blog
Fusion Powers Best-in-Class Self-Help Support and ROI at Veritas
Enterprise data management firm Veritas has a bold lesson for enterprise website managers: Design your online presence correctly, and users...
Blog
Use Emotion to Boost Search Results
How do we build a search experience that includes emotion?
Blog
Using Deep Learning and Customized Solr Components to Improve Search Relevancy at Target
As one of the world's largest retailers, Target can't afford slow or off-base search results. When adding products (and their...
Blog
Explainable AI Helps Thwart Risks of Black Box in Deep Learning
When British firm Darktrace needed to ward off potential ransomware attacks, machine learning came to the rescue, aiding clients in...
