Here’s where we’re at today. Ecommerce retailers are being forced to differentiate from competitors on experience and service. Customers expect a consistent and personal experience regardless of channel. Companies have a mandate to build a more engaging digital experience for customers that simultaneously boosts the bottom line.
Lenovo, Goop, REI, ACE Hardware, and more already rely on Lucidworks to do just that.
In 2020, we’re upping our game even further.
With our recent funding, acquisition of ecommerce services provider Cirrus10, product solution roadmap, and sharpened focus on digital commerce, we’re positioned to become the most trusted solutions provider for this highly competitive market.
Customers across the Global 2000 partner with Lucidworks to ensure a consistent and personal experience across the customer lifecycle, and to predict shopper intent to drive more positive outcomes. Lucidworks’ ML-powered search, combined with customers’ deep product and vertical knowledge, produce these types of personal digital experiences for consumers while letting companies own their own data.
In the last few months, we’ve gathered even more expertise, resources, and market recognition to continue driving our digital commerce strategy. I’ve included some highlights below.
In January 2020, Lucidworks acquired Cirrus10, a commerce solutions expert with more than 100 ecommerce customers. We’ve enjoyed a close partnership with C10 for the past two years. Their deep domain knowledge allowed us to understand the distinct demands of ecommerce verticals and develop more targeted solutions.
Peter Curran, former Cirrus10 co-founder and CEO, was named Lucidworks General Manager, Digital Commerce. We’re looking forward to his team’s help driving Lucidworks’ roadmap, execution, and reach in the digital commerce field.
Fusion 5 Predictive Merchandiser Solution
Late last year, Lucidworks released the Predictive Merchandiser solution for Fusion, the first of its kind built specifically for ecommerce merchandisers. The solution provides merchants with an intuitive, easy to use interface to help decrease bounce rates by ensuring the right products are displayed to shoppers. It makes it simple to optimize search relevancy, manage rules, and analyze results without involving IT.
Additionally, the visual analytics dashboard provides insight into opportunities for better conversion and allows merchandisers to apply rules that pin, boost, bury, block and hide specific products.
Best-in-Class Search and ML Solution
This November, Lucidworks Fusion received the highest scores from Gartner, one of the world’s leading independent technology research and advisory firms, in three out of four use cases for the Gartner Critical Capabilities for Insight Engines, 2019 report.
The report comes on the heels of Gartner naming Lucidworks the only Visionary in the Magic Quadrant for Insight Engines, 2019, and Forrester, one of the world’s leading independent technology research and advisory firms, citing the company as a Leader in its Q2 2019 Forrester Wave™.
Lucidworks continues to drive value at companies like Lenovo, a B2C and B2B busines spanning over 180 countries in 88 different languages. Marc Desormeau, Lenovo’s global search lead, said in a recent case study, “We don’t have to go in and validate that results are good, our customers are telling us the results are good. We’ve had some dramatic growth. The results that we’ve had with Fusion are nothing short of astounding.”
We have all the pieces in place to provide even more value to our digital commerce customers as we step into this new decade. Looking forward to continued momentum and new discoveries in the coming months.