2021 Archives | Lucidworks

Lucidworks Neural Hybrid Search reduces null results by 91% — Learn more here

Industry Research : Survey Reveals Customer Service Employees’ Experience as Consumers and as Employees

The survey reveals that consumers are eager to problem-solve across multiple channels, agents see upselling as part of the job, and employees want more support for their mental health.

Survey Finds Contact Center Agents Need Resources to Avoid Burnout

Offering mental health services to all employees should be a requirement for all departments, but is especially important for customer-centric positions.

Survey: Customer-Service Teams Want More Mental-Health Resources

According to a survey of contact center employees in the U.S. and the UK, four out of five say they need more mental-health resources to be happier and more productive.

Unite.AI Interview Series with Will Hayes, Lucidworks CEO

Interview with Lucidworks CEO, Will Hayes, uncovers Lucidworks' mission, the importance of deep learning technology, and how to curate a truly personalized digital experience.

Nearly Half of Customer Service Workers Avoid Calling Contact Centers in Their Personal Lives

When they’re the ones wrestling with a product or service issue, those who work contact centers say they treat phoning an agent as a last resort, according Lucidworks research.

U.S. Release: State of Customer Service 2021

New survey reveals that consumers are eager to problem-solve across multiple channels, agents see upselling as part of the job, and employees want more support for their mental health.

U.K. Release: State of Customer Service 2021

New survey reveals that consumers are eager to problem-solve across multiple channels, agents see upselling as part of the job, and employees want more access to mental health resources.

Lucidworks Reports Accelerated Investment in Cloud-Based Solutions

In the past year, the number of customers using Lucidworks’ cloud-ready search platform grew by almost 200% and the average recurring revenue (ARR) attributed to cloud-based solutions tripled.

70% of Americans Use Chatbots Often When Shopping Online

Most chatbots aren’t designed to be used for product or content discovery, which can leave shoppers struggling. Learn more about how chatbots are being used in this infographic from Lucidworks.

Lucidworks Announces Keynote Speaker Lineup and Agenda for Activate 2021

Lucidworks welcomes keynote speakers Kate O’Neill, world-renowned author, and Amy Eschliman, Google Cloud’s Managing Director of Retail, at virtual Activate on October 14, 2021.

Embracing Contactless Commerce

Garrett Schwegler shares how more consumers are embracing contactless commerce and what small to mid-size retailers can do to react to these changing demands.

Leverage AI for Improved Employee Experiences with Lucidworks

KMWorld and Lucidworks discuss how AI can unlock years of enterprise core data to gain better insights and take more decisive action.