Smart Answers for Employee and Customer Support After COVID-19 – European Webinar

The COVID-19 pandemic has forced companies to support far more customers and employees through digital channels than ever before. Many are turning to chatbots to help meet increasing demand, but traditional rules-based approaches can’t keep up. Our new Smart Answers add-on to Lucidworks Fusion makes existing chatbots and virtual assistants more intelligent and more valuable to the people you serve.

In this webinar, you will learn:

• How Smart Answers improves customer care, call deflection, and employee self-service
• How search and deep learning extend conversational frameworks for improved experiences
• A live demo of Smart Answers for multi-channel self-service support