Solutions > Industry > Retail

Fusion + Online Retail

Drive conversions with a personalized shopping and search experience built with the most powerful search platform in the world.

  • bluestem
  • staples
  • dennis-kirk
  • rei
  • vegasdotcom
  • wholefoods
  • bank-of-america
  • target
  • nike

staples
Global office retailer Staples needed to replace the ecommerce search on their Staples Preferred site that serves b2b customers. The search application had outgrown the original function based on Oracle’s Endeca and a new solution was needed that gave the team the flexibility to adapt to the ever-changing needs of their customers – and ecommerce managers. The development team used Fusion’s query pipelines to influence search result ranking through a combination of external data sources and relevancy rules. Business users leveraged Fusion’s relevancy workbench for A/B testing of query pipelines which decreased time to production.

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Complete Data Independence

Don’t get tied to a vendor with all your data locked in a proprietary data model. Fusion’s extensible architecture gives you everything you need for more full customization and highly-tuned relevancy – and your data is never locked away because Fusion is built on an open core.

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A Personalized Shopping Experience

Antiquated search apps do nothing with the deluge of user data you collect daily. Fusion’s creates a personalized experience with recommendations through the capture and aggregation of user behavior and other signals.

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Advanced Search Capabilities

Shoppers expect a modern shopping experience that matches what they experience elsewhere on the web – and some legacy search apps haven’t had new features in nearly three years. As your business needs change, your search apps should be able to adapt. Fusion includes autosuggest/type-head, spellcheck, geo-spatial parameters, device-specific results, efficient synonym management and other advanced features so you can continue to refine the shopping experience for maximum conversions and customer satisfaction.

Security Controls

Connect to your existing security and authentication mechanism with the Fusion security framework

Custom Reporting

Create scheduled and ad-hoc reports and alerts based on stakeholder, brand, product, location, end-user and additional roles.

Multiple Language Support

Fusion supports over 32 language packs out of the box and a framework to customize as needed.

Full Semantic Search

Include hierarchical relationships and concepts for comprehensive semantic search capabilities. including conversational search for novice users.

Connectors

Index over two dozen content sources including XML, JSON, HTML, PDF, databases, intranets, asset repositories, social networks, the public web and the cloud.

 Recommendations

Enrich search results based on a user’s past queries, clickstream of similar users, and other behavior.

Auto Suggest

Provide search capabilities for keywords, synonyms, exact phrase match, ‘more like this’, suggested queries, auto-correction, and natural language processing.

Categorical Navigation

Encourage deeper investigation with categorical navigation across titles and libraries.

Index Time Enrichment

Easily find documents with automatic tag, field, and metadata creation.

High Performance

Fusion grows with you and can easily scale to billions of documents across thousands of nodes.

Let’s get started.

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