Customer loyalty starts with quickly responding to your customer’s needs. When it comes to resolving open support cases, time is of the essence. Time spent searching for answers adds up and creates inefficiencies in resolving cases at scale. Relevant answers need to be a few clicks away and easily accessible for agents directly from their service console.
In this webinar, we will explore how Lucidworks’ Agent Insights application automatically connects agents with the correct answers and resources. You’ll learn how to: