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Drive Agent Effectiveness in Salesforce

Customer loyalty starts with quickly responding to your customer’s needs. When it comes to resolving open support cases, time is of the essence. Time spent searching for answers adds up and creates inefficiencies in resolving cases at scale. Relevant answers need to be a few clicks away and easily accessible for agents directly from their service console.

In this webinar, we will explore how Lucidworks’ Agent Insights application automatically connects agents with the correct answers and resources. You’ll learn how to:

  • Configure a proactive widget in an agent’s case view page to access resources across third-party systems (such as Sharepoint, Confluence, JIRA, Zendesk, and ServiceNow).
  • Easily set up query pipelines to autonomously route assets and resources that are relevant to the case-at-hand—directly to the right agent.
  • Identify subject matter experts within your support data and access tribal knowledge with lightning-fast speed.
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