Presented at virtual Activate 2020. Customer experience goes beyond just improving your customers’ experience. It contributes to the creation of a more customer-centric culture and it delivers business outcomes. But many organizations continue to struggle when it comes to CX. In this session, you will learn how focusing on two key things – creating a connected view of your CX and enabling and empowering your people – will help transform your organization.
Faith Adams, Senior Analyst, Serving CX Professionals, Forrester