Before COVID-19, almost 80% of the US workforce worked service in jobs that involve in-person interaction with strangers. Now, leaders of service organizations must reshape their offerings during the pandemic and prepare for whatever the new normal turns out to be. Our three panelists will share ideas for adapting their service businesses, now that closer-than-six-feet isn’t an option.
Join Lucidworks as we talk shop with 3 service business leaders, covering:
- Common impacts of the pandemic on service businesses (and what to do about them),
- How service teams can maintain a human touch across virtual channels, and
- Plans for the future, before and after the pandemic subsides.