Customer experience is the new competitive battlefield where customer loyalty is won or lost. And among employees, the war for talent is intensifying. How do you win on both fronts? Denise shows you how to align and integrate your employee and customer experiences—and unleash their combined power to fuel your growth.Denise lays out the game plan you need to win the hearts and minds of customers and employees.
Walk away with an understanding of how the customer experience and employee experience impact one another—and why it matters. The impact that integrating the customer experience and employee experience has on a business. Actionable steps leaders can take to improve customer experience and employee experience to create a flywheel that fuels growth across the business.
Denise Lee Yohn, Brand Leadership Expert, Keynote Speaker, and Best Selling Author