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Smart Answers for Employee and Customer Support After COVID-19

The COVID-19 pandemic has forced companies to support far more customers and employees through digital channels than ever before. Many are turning to chatbots to help meet increasing demand, but traditional rules-based approaches can’t keep up. Our new Smart Answers add-on to Lucidworks Fusion makes existing chatbots and virtual assistants more intelligent and more valuable to the people you serve.

In this webinar, we’ll cover:

  • How search and deep learning extend conversational frameworks for improved experiences
  • How Smart Answers improves customer care, call deflection, and employee self-service
  • A live demo of Smart Answers for multi-channel self-service support


Radu Miclaus
Radu Miclaus
Director of Product, AI and Cloud, Lucidworks
Steven Mierop
Steven Mierop
Solutions Engineer, Lucidworks
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