Video: Support Best Practices for Lucidworks Ecommerce Customers
Lucidworks Senior Technical Support Manager shares best practices for getting fast and efficient support over peak holiday season 2021 for Lucidworks ecommerce customers.
In this video you’ll learn:
- How to confirm designated users in the support portal to submit and view support requests
- How to open a support ticket and what needs to be included for the quickest resolution
- How to best classify ticket severity levels
- About enhanced support times for Lucidworks ecommerce customers during the 2021 holiday season
- About the escalation path for S1 tickets