Why AI-Powered Solutions Are the Key to Continuity and Customer Centricity
A whopping 95% of companies surveyed said that they were not as agile as they would have preferred to be when the pandemic began. As a result, CX leaders are restructuring their operations and modernizing their service experiences to make the initiatives they implemented during the pandemic permanent once employees return to the office.
But where are they putting their focus?
Get CCW’s market study to learn:
- How companies all over the world are planning to modernize their service experiences.
- What percentage of companies are successfully using AI and digital engagement – and what they’ve learned.
- Strategies to make your digital experiences more customer centric.
2020 CCW MARKET STUDY | Modernizing Service Experiences with AI & Digital