Analyst Reports, Commerce

Gartner® Critical Capabilities for Insight Engines

Lucidworks Ranked #1 in Website Use Case and #2 in Digital Workplace

The Gartner Critical Capabilities for Insight Engines Report

The Gartner Critical Capabilities for Insight Engines, a companion report to the Magic Quadrant, provides deeper analysis into insight engine offerings based on how their key capabilities align with strategic business applications.

In the latest December 2022 report, Lucidworks placed the highest for the External (Website) Search use case and second as a solution for Digital Workplace use case.

Get the Critical Capabilities for Insight Engines report to learn about the key capabilities brands need to deliver relevant, personalized, customer and employee experiences with insight engine solutions.

Considering how to transform your digital experience for customers and employees? Read about how Lucidworks Fusion can help you:

  • Connect search, browse, and personalization, like how we’ve helped Crate & Barrel, Lenovo, Goop, and others.
  • Enrich ecommerce experiences with add-on applications like Predictive Merchandiser which empowers merchandisers with a low-code, intuitive UI while Smart Answers brings a seamless customer service experience via intelligent chatbot augmentation
  • Integrate with web content management and digital experience platforms to deliver a seamless shopper journey


Gartner, Critical Capabilities for Insight Engines, 15 December 2022, Stephen Emmott, et. Al.

GARTNER is a registered trademarks and service mark, and CRITICAL CAPABILITIES is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Lucidworks. All rights reserved.

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