Analyst Reports, Commerce

Gartner® Critical Capabilities for Insight Engines

Lucidworks Ranked #1 in the External (Website) Search Use Case Encompassing Advanced Digital Commerce Functionality

Digital transformation leaders investing in insight engines to create differentiating value should consider capabilities-Use Case fit. The Gartner Critical Capabilities for Insight Engines, a complementary report to the Magic Quadrant, provides deeper analysis into insight engine offerings based on how their key capabilities align with strategic business applications.

In the latest February 2022 report, Lucidworks placed the highest for the External (Website) Search Use Case.

Get the Critical Capabilities for Insight Engines report to learn about the Critical Capabilities brands need to deliver meaningful customer and employee experiences with insight engine solutions.

Considering digital commerce use cases? Read about how Lucidworks Fusion can help you:

  • Connect search, browse, and personalization, like how we’ve helped Crate & Barrel, Lenovo, Goop, and others.
  • Enrich ecommerce experiences with add-on applications like Predictive Merchandiser which empowers merchandisers with a low-code, intuitive UI while Smart Answers brings a seamless customer service experience via intelligent chatbot augmentation
  • Integrate with web content management and digital experience platforms to deliver a seamless shopper journey


Gartner, Critical Capabilities for Insight Engines, Stephen Emmott, Anthony Mullen, 04 February 2022

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Get the full report