Convenience is possibly the biggest advantage e-Commerce has to offer shoppers, so it makes sense that factors causing inconvenience are the top three pain points identified by retailers: downtime, degraded site performance and a poor customer experience. These disruptive issues were collectively cited as the biggest worry for 73% of respondents to the 2019 Retail Benchmark Survey by Lucidworks and Retail TouchPoints, titled: Online Retailers Struggle With Performance, Targeted Personalization And Product Availability. Inconvenience also was a common thread behind the other top concerns: stockouts (69%), undiscoverable products (49%) and checkout slowdowns (48%).

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