Analyst Reports, Commerce

Survey Reveals That Shoppers Want Connected Experiences to Meet Their Needs at Every Moment

Customers want personalized experiences that are as multifaceted as they are.

Lucidworks conducted a survey of consumers based in the United States and the U.K. to learn more about shopper behavior online and in-store. The survey captured preferences around chatbots, how and where customers interact with product and content recommendations, and plans for post-pandemic interactions with brands.

Download the report and learn more about:

  • What key capabilities shoppers want in chatbots
  • The need for recommendations that go beyond products
  • Consumers’ plans for coming back in-store (or not) post-COVID
  • The top three reasons shoppers are brand loyal

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