Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

Generative AI: A Field Guide

We take a realist’s look at the excitement around generative AI and share what brands should be focusing on.

5 Takeaways From the World’s Largest Generative AI Study

What are the biggest interests and concerns that global leaders have about generative AI? We asked, and they answered.

Why Knowledge Management Needs Conversational Search

We look at the basics of conversational search, how large language models like ChatGPT and PaLM 2 are related to search, and how they can enable engaging search experiences for employees.

3 Product Discovery Best Practices

Product discovery is all about enhancing the customer experience. Here’s how brands should think about strategy and how technology can help.

Why Conversational Search Is the Next Leap in Ecommerce

We look at what conversational search is, how it relates to large language models like ChatGPT and PaLM 2, and how the technology can provide engaging search experiences.

4 Emerging AI Trends in Retail

Are these “AI in Retail” trends on your brand’s radar? They should be.

Why Lucidworks Fusion and ChatGPT?

We take a dive into the ways the Fusion platform grounds technology like generative AI and large language models in truth.

Generative AI: A Field Guide

We take a realist’s look at the excitement around generative AI and share what brands should be focusing on.

3 Ways to Supercharge Your Advisors Investment Research

We cover a few easy ways to support investment advisors in financial services navigating their own data through search.

Employee Experience in Financial Services Depends on Search

We cover a high level overview of how search and knowledge management systems can address the pain points unique to financial services.

What Is Intranet Search and Why Is It Important?

We outline key ways intranet search benefits organizations and how they all have an impact on the bottom line.

Why Better Search Means Better Security for Financial Services

We outline the most common methods of information retrieval in financial services and how a better search solution can strengthen security around it.

The State of Relevant Search and Where It’s Going

We surveyed search practitioners to get a better understanding of how they feel about relevant search. Here's what they had to say.

Chatbots in Healthcare: 6 Use Cases

The role of chatbots is extensive in the world of healthcare. Here are six ways they can benefit hospitals and health teams.