Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

Ecommerce Search Trends: Your Two Biggest Nightmares

Are the latest ecommerce search trends keeping you up at night? Here's how to sleep better at night.

4 Quick Ways to Audit Your Site Ahead of the Holiday Shopping Season

Here are a few big wins you can score ahead of the holidays. Use this to make your to-do list, check it twice, and we promise your holidays will be nice.

What Are Customer Buying Signals?

Customer buying signals can teach an organization how their customers want to be treated and shorten the sales cycle. Watch out for these five important online customer buying signals.

Lucidworks Welcomes Diane Honda and Adam Famularo to Board of Directors

The two executives bring decades of experience as transformational and visionary leaders and will help shape Lucidworks’ strategy and growth moving forward.

Introducing Lucidworks New SaaS Platform, Springboard

Learn more about Connected Search, the first available application on Springboard, and our 2022 product roadmap, including updates to Fusion.

10 Ways to Accelerate Adobe Experience Manager (AEM) Ecommerce Outcomes With Lucidworks

Boost your ecommerce outcomes from Adobe Experience Manager with Lucidworks as a key solution.

3 Principles for Better Customer Service Experiences in 2022

Follow these customer service strategies to make life easier for both your agents and customers in 2022.

3 High-Priority Goals of the B2B Buying Journey

B2B commerce platforms should optimize the digital experience to meet research, purchase, and service goals. Learn why and how.

Maximize Performance With Smooth Operability in Fusion’s Latest Release

Fusion 5.4.4, available now, improves the platform's connectivity to third-party systems and delivers a brand new UI feature in Lucidworks' Predictive Merchandiser.

Protect Your Customer Service Employees with Mental Health Resources

Call center employees have a high risk of burnout during the holiday shopping season. Here’s how brands can protect the mental health of their support teams.

How to Choose a Cognitive Search Platform

A rundown of the key features to look for when choosing a cognitive search platform and how to measure success.

The Power of User Signals

Give users a seamless personalized experience by analyzing user behavior and signals.

New Survey: State of Customer Service 2021

Contact center employees share their experiences as consumers and their changing role as customer service agents.

What Is Smart Search and How Does It Work?

We cover what smart search is, how it can be applied in the real world, and what the table stakes are for it to be effective.