Blog

How to Choose a Cognitive Search Platform

A rundown of the key features to look for when choosing a cognitive search platform and how to measure success.
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Blog

The Power of User Signals

Give users a seamless personalized experience by analyzing user behavior and signals.
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Blog

New Survey: State of Customer Service 2021

Contact center employees share their experiences as consumers and their changing role as customer service agents.
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Blog

What Is Smart Search and How Does It Work?

We cover what smart search is, how it can be applied in the real world, and what the table stakes are for it to be effective.
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Customer Self-Service: What It Is & Why It Matters

Learn how investing in customer self-service channels benefits customers, employees, and the bottom line.
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Blog

Connected Experiences with Jess Jurva, Episode 3: Kate Purmal, Lee Epting

Acclaimed technology executives, board advisors, and executive coaches Kate Purmal and Lee Epting share their take on how connection to self allows one to show up as their best selves in work and life.
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10 Essential Ecommerce Site Search Features

A checklist of the top site search features you can’t overlook when delivering first-class ecommerce experiences
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Blog

Connected Experiences with Jess Jurva, Episode 2: Jenny Gomez, Katie Florez

During Hispanic Heritage Month, Lucidizens Jenny Gomez and Katie Florez shared their insights and personal experiences with connection to identity.
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Blog

Lucidworks Triples Cloud-Based ARR YoY

Lucidworks announces accelerated investment in cloud-based solutions from top commerce brands and enterprises.
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Blog

5 Contactless Commerce Lessons for Small Retailers

Five things that small to mid-size retailers must know about contactless commerce and how technology can augment their digital strategy.
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Blog

Connected Experiences with Jess Jurva, Episode 1: Jeanette Melgarejo

During Hispanic Heritage Month, guest Jeanette Melgarejo shared her insight and thoughts on connection with identity and diversity in the workplace.
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Blog

The Solution for the Third-Party Data Challenge

Breaking out of the third-party paradigm can be challenging. Here's how brands can shift their focus to first-party data.
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