Lucidworks Named a Leader in 2024 Gartner®️ Magic Quadrant™️ for Search and Product Discovery – READ MORE

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Healthcare Services

Transform Healthcare Search

Make it easier to find all healthcare professionals, helpful data for patients and employees, and leverage better available resources

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A Healthier Path to Effective Healthcare Services

The healthcare ecosystem is overflowing with information, but much of it can’t be located or accessed easily which leads to a poor user experience. Delivering a superior healthcare experience depends on current and useful search and discovery experience.

Healthcare faces challenges to providing a relevant search experience:

  • Locating and using all the information available across provider networks
  • Maintaining privacy and compliance for each user
  • Updating user access to information

Lucidworks Fusion offers a comprehensive suite of solutions leveraging artificial intelligence (AI) and machine learning (ML) to deliver unparalleled search and discovery experiences. The platform solves these challenges by:

  • Ensuring all applicable data is indexed for hyper-fast retrieval when searching
  • Providing permission-based access to data by role or level and compliance for each user
  • Optimizing search and discovery channels used by patients, partners, clinicians, and employees
  • Providing multi-entity and conversational search through natural language processing (NLP) and Large Language Models (LLMs)

Lucidworks Applications For Healthcare

Member / Patient Portal Use Cases

  • 360° provider search and booking
  • Customer 360° search / browse confidential patient data and records
  • Search/browse for health information and provider notes
  • Search about drugs/treatment protocols
  • Search for offerings (classes, benefits)
  • Prescription search
  • Chatbot/self-service
  • News search

Provider Portal Use Cases

  • Search and findability improvement for potential patients, existing patients, brokers, employees, potential employees, staff
  • Customer acquisition (SEO, browse, and landing pages)
  • Find a doctor
  • Find a location
  • Find a treatment
  • Benefits search
  • Site search

Effortlessly book appointments with provider search

Lucidworks Fusion enables healthcare providers to drive appointments in the door digitally by enabling their customers with a 360° Provider Search. Fusion helps customers easily book appointments by delivering unified connectivity to doctors and services within their vicinity that aligns with their healthcare plans.

Compliant, permission-based access

To stay compliant, healthcare organizations must follow strict compliance rules for data access, which is possible through the Lucidworks Fusion Platform. Fusion’s flexible security trimmings empower admins to set data accessibility permission on a granular level to enable secured access to confidential records, medical histories, and other private medical information (PMI).

Faster access to the right information

Healthcare organizations, networks, and clinics can help patients and employees find applicable information more quickly and have a better experience. This includes finding the right doctor, healthcare professional, or clinic based on user location, specialty, rankings, behavior data, historical data where applicable, or other information.

For many types of healthcare companies

Healthcare companies that need an innovative knowledge management solution include:

  • Hospitals
  • Networks
  • Clinics
  • Physician Groups
  • Biotechnology
  • Life Sciences

Lucidworks named its partner, Element Blue, Partner of the Year 2022.

Element Blue’s technology positively impacts the most critical stages of the user journey, including referrals, patient access, and clinical services. Lucidworks search and discovery technology ensures that every user finds exactly what they need to achieve their goals.

Our partnership with Lucidworks has significantly improved our ability to deliver best-in-class search and browse solutions to our customers.

Steven Gerhardt, CEO, Managing Partner, Element Blue

A Better Search Experience for Healthcare

Fusion accelerates the success of healthcare organizations’ use cases in several profound ways:

  • Returns answers to complex, contemporary language queries by uncovering tactical knowledge insights from structured and unstructured data
  • Lucidworks Neural Hybrid Search is a unique search methodology that utilizes deep learning and neural networks combined with traditional lexical and semantic search techniques to provide more accurate search responses

  • Fusion enables security trimmings to set data permissions and accessibility on a granular level (i.e., by hospital, network, department, job roles, or user)
  • Unifies collective knowledge data to improve self-service areas of portals, websites, and employee intranets

Lucidworks Accolades

A Leader

Lucidworks was named a leader in the 2024 Gartner Magic Quadrant for Search & Product Discovery.

391% ROI

Forrester Total Economic Impact for Lucidworks 2023: $13.9M net present value, <6 months payback


of documents indexed for the world's biggest organizations

5 out of 10

50% of the top U.S. online retailers use Lucidworks

Customer Case Studies

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Improve the Employee Experience

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Make Search A Superpower

Lucidworks uses advanced search and deep learning to make data easily accessible, helping people find what they need and discover even more. Contact us today to learn how Lucidworks can create a best-in-class experience for your customers, employees, and support agents.

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