Customer Service and Case Resolution

Lucidworks Fusion empowers your agents to deliver a better experience for your valuable customers.

AI Driven Solutions for Call Center Support and Self-Service


Enhance brand experiences to drive loyalty and customer retention

Ensure comprehensive customer support with 360° oversight and secure, permission-based access to confidential data. Personalize self-service and call center support at scale.


Elevate customer experiences through effective self-service solutions

Empower customers with Lucidworks advanced capabilities for support portals and chatbots. Harness the power of Neural Hybrid Search to seamlessly handle modern queries and provide relevant answers to customers’ needs.


Support the agents that support your customers

Streamline agent efficiency with smarter customer service solutions. Empower your team with unified knowledge access, rapid information retrieval, and seamless collaboration with subject matter experts.


Service Features

Create experiences that let customers and agents find what they need, right when they need it.

Customer insights

Gather insights from all customer touch points and deliver better outcomes across the customer service journey.

Agent insights

With instant access to related knowledge and cases, your agents spend less time searching and more time helping.

Customer support and portal search

Improve call deflection by making it easier for customers to find relevant policies, product specs, and knowledgebase articles on their own.

Smarter answers

Use deep learning to make interactions with chatbots and virtual assistants feel more human and conversational.


Create better experiences by using powerful deep learning to interpret user intent and match relevant content to a service inquiry.

Subject matter experts

Allow your agents to access tribal knowledge across their organization so they can help customers faster with connections they find internally.


Customer Service Savings Calculator

Prove the ROI and calculate how much you can save by making your knowledge base, chatbots, and contact center platforms more intelligent with our customer service solution.


Fusion Accolades

A Leader

Lucidworks was named a leader in the 2022 Gartner Magic Quadrant for Insight Engines

391% ROI

Forrester Total Economic Impact for Lucidworks 2023: $13.9M net present value, <6 months payback


of documents indexed for the world's biggest organizations

5 out of 10

50% of the top U.S. online retailers use Lucidworks

Case Studies

Crate & Barrel

With thousands of skus and millions of annual website visitors, matching a customer to the right product was a struggle, until Lucidworks ML began to assist.

Morgan Stanley

Dipendra Malhotra, Head of Analytics, Intelligence, and Data Technologies at Morgan Stanley, discusses optimizing content for search.


Learn how Lenovo personalized customers’ search results and improved relevancy with Lucidworks' machine learning capabilities and out-of-the-box tools.


Let's Connect

Ready to start your search transformation journey? Discover the power of an extensible, configurable search solution. Let's discuss your goals and create a customized solution for you.