Ensure comprehensive customer support with 360° oversight and secure, permission-based access to confidential data. Personalize self-service and call center support at scale.
Empower customers with Lucidworks advanced capabilities for support portals and chatbots. Harness the power of Neural Hybrid Search to seamlessly handle modern queries and provide relevant answers to customers’ needs.
Streamline agent efficiency with smarter customer service solutions. Empower your team with unified knowledge access, rapid information retrieval, and seamless collaboration with subject matter experts.
Create experiences that let customers and agents find what they need, right when they need it.
Gather insights from all customer touch points and deliver better outcomes across the customer service journey.
With instant access to related knowledge and cases, your agents spend less time searching and more time helping.
Improve call deflection by making it easier for customers to find relevant policies, product specs, and knowledgebase articles on their own.
Create better experiences by using powerful deep learning to interpret user intent and match relevant content to a service inquiry.
Allow your agents to access tribal knowledge across their organization so they can help customers faster with connections they find internally.
Prove the ROI and calculate how much you can save by making your knowledge base, chatbots, and contact center platforms more intelligent with our customer service solution.SEE HOW MUCH YOU CAN SAVE
Lucidworks was named a leader in the 2022 Gartner Magic Quadrant for Insight Engines
Forrester Total Economic Impact for Lucidworks 2023: $13.9M net present value, <6 months payback
of documents indexed for the world's biggest organizations
50% of the top U.S. online retailers use Lucidworks
Ready to create better experiences in the moment? Contact us today to learn how Lucidworks can help you gather insights across all your customers’ touchpoints to deliver better outcomes across commerce, customer service, and your workplace.