News & Press

Conversion to a sale is the ultimate goal for online retailers. Trying to learn shoppers' intent helps sellers see better returns. Will Hayes, CEO, shares how retailers can use AI to increase conversions.

KMWorld includes Lucidworks in the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.

A new consumer study from Lucidworks reveals that shoppers seek content to help research products.

Lucidworks recently surveyed 800 consumers in the United States and U.K. about their shopping behavior. The survey results indicate that the pandemic might have given online shopping yet another boost.

Brands need to up their game, and invest in machine learning and natural language processing to extend a chatbot’s functionality so shoppers can ask questions in a natural way and get immediate, relevant and contextual answers.

The pandemic is believed to have accelerated traction in conversational commerce as stores faced staffing restrictions. A survey from Lucidworks provides more details.

Consumers, wary of shopping in stores due to COVID-19, are desperate for online product recommendations, judging by Lucidworks’ new study.

A new study suggests that chatbots could be a decisive factor when it comes to building loyalty among online shoppers, who currently expect much more from these robotic conversational agents.

As COVID-19 restrictions are continuously lifted, many shoppers may still stick to online shopping, continuing to rely on tools such as chatbots and product recommendations. Here's more from Lucidworks survey.