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New survey reveals that consumers are eager to problem-solve across multiple channels, agents see upselling as part of the job, and employees want more support for their mental health.
New survey reveals that consumers are eager to problem-solve across multiple channels, agents see upselling as part of the job, and employees want more access to mental health resources.
In the past year, the number of customers using Lucidworks’ cloud-ready search platform grew by almost 200% and the average recurring revenue (ARR) attributed to cloud-based solutions tripled.
Most chatbots aren’t designed to be used for product or content discovery, which can leave shoppers struggling. Learn more about how chatbots are being used in this infographic from Lucidworks.
Lucidworks welcomes keynote speakers Kate O’Neill, world-renowned author, and Amy Eschliman, Google Cloud’s Managing Director of Retail, at virtual Activate on October 14, 2021.
Garrett Schwegler shares how more consumers are embracing contactless commerce and what small to mid-size retailers can do to react to these changing demands.
KMWorld and Lucidworks discuss how AI can unlock years of enterprise core data to gain better insights and take more decisive action.
Learn how retailers can stay connected with customers, even as contactless commerce becomes more prominent across retail sectors.
Recent survey from Lucidworks outlines how shoppers interact with chatbots, product and content recommendations, and where they prefer to do research.
CEO Will Hayes shares his thoughts on the future of cloud, exciting tech developments in ecommerce, and what the coming year holds for Lucidworks.