Customer Service

Revolutionize Your Business With AI Powered Customer Service

Offer personalized, relevant, and quick support with Lucidworks’ AI-powered solutions that help your agents and systems deliver a better experience.

Benefits of Our Customer Service Solution


Elevate brand experiences driving customer loyalty and retention

Support customers throughout their entire customer journey with a 360° oversight over customer interactions and permission-driven security. Ensure only the right agents can access confidential customer data to deliver personal and swift support.


Enhance customer experiences with robust self-service

Enable customers to effortlessly perform self-service tasks, with minimal effort, using Lucidworks Fusion to enhance support portals or chatbots. Empower existing systems to utilize Fusion’s neural hybrid search to understand contemporary queries and return answers pertinent to a customer’s goal.

Support the agents that support your customers

Make life easier for your agents by empowering them to promptly access knowledge across platforms under a single entry point. In addition to finding relevant assets and answers quickly, agents can find internal subject matter experts to help with an open case.

Service Features

Create experiences that let customers and agents find what they need, right when they need it.

Customer insights

Gather insights from all customer touch points and deliver better outcomes across the customer service journey.

Agent insights

With instant access to related knowledge and cases, your agents spend less time searching and more time helping.

Customer support and portal search

Improve call deflection by making it easier for customers to find relevant policies, product specs, and knowledgebase articles on their own.

Smarter answers

Use deep learning to make interactions with chatbots and virtual assistants feel more human and conversational.


Create better experiences by using powerful deep learning to interpret user intent and match relevant content to a service inquiry.

Subject matter experts

Allow your agents to access tribal knowledge across their organization so they can help customers faster with connections they find internally.


Customer Service Savings Calculator

Prove the ROI and calculate much you can save by making your knowledge base, chatbots, and contact enter platforms more intelligent with our customer service solution.


Fusion Accolades

A Leader

Lucidworks was named a leader in the 2022 Gartner Magic Quadrant for Insight Engines.

391% ROI

Forrester Total Economic Impact for Lucidworks 2023: $13.9M net present value, <6 months payback


of documents indexed

5 out of 10

50% of the top U.S. online retailers use Lucidworks

Case Studies

Morgan Stanley

Dipendra Malhotra, Head of Analytics, Intelligence, and Data Technologies at Morgan Stanley, discusses optimizing content for search.


Learn how Lenovo personalized customers’ search results and improved relevancy with Lucidworks' machine learning capabilities and out-of-the-box tools.


“There’s never going to be a day that we can live without search.”
-Alex Flynn, Sr Manager IT, SAS


Lucidworks Industries



Supercharge buyer search and browse experience, personalize the shopper journey, increase conversions

Financial Services

Empower employees, advisors, and agents with relevant information by role

B2B Manufacturing

Support customer lifecycle from product discovery through field agent support


B2B Commerce and Distribution

Deliver buyer-specific purchasing experiences, power peer-to-peer marketplaces


Enable your entire healthcare ecosystem with compliant, easy-to-navigate search experiences

Government and Public Sector

Turn data into permissioned insights for more effective actions

Let's Connect

Ready to start your search transformation journey? Discover the power of an extensible, configurable search solution. Let's discuss your goals and create a customized solution for you.