Support customers throughout their entire customer journey with a 360° oversight over customer interactions and permission-driven security. Ensure only the right agents can access confidential customer data to deliver personal and swift support.
Enable customers to effortlessly perform self-service tasks, with minimal effort, using Lucidworks Fusion to enhance support portals or chatbots. Empower existing systems to utilize Fusion’s neural hybrid search to understand contemporary queries and return answers pertinent to a customer’s goal.
Make life easier for your agents by empowering them to promptly access knowledge across platforms under a single entry point. In addition to finding relevant assets and answers quickly, agents can find internal subject matter experts to help with an open case.
Create experiences that let customers and agents find what they need, right when they need it.
Gather insights from all customer touch points and deliver better outcomes across the customer service journey.
With instant access to related knowledge and cases, your agents spend less time searching and more time helping.
Improve call deflection by making it easier for customers to find relevant policies, product specs, and knowledgebase articles on their own.
Create better experiences by using powerful deep learning to interpret user intent and match relevant content to a service inquiry.
Allow your agents to access tribal knowledge across their organization so they can help customers faster with connections they find internally.
Prove the ROI and calculate much you can save by making your knowledge base, chatbots, and contact enter platforms more intelligent with our customer service solution.SEE HOW MUCH I CAN SAVE
Lucidworks was named a leader in the 2022 Gartner Magic Quadrant for Insight Engines.
Forrester Total Economic Impact for Lucidworks 2023: $13.9M net present value, <6 months payback
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50% of the top U.S. online retailers use Lucidworks
Supercharge buyer search and browse experience, personalize the shopper journey, increase conversions
Empower employees, advisors, and agents with relevant information by role
Support customer lifecycle from product discovery through field agent support
Deliver buyer-specific purchasing experiences, power peer-to-peer marketplaces
Enable your entire healthcare ecosystem with compliant, easy-to-navigate search experiences
Turn data into permissioned insights for more effective actions
Ready to create better experiences in the moment? Contact us today to learn how Lucidworks can help you gather insights across all your customers’ touchpoints to deliver better outcomes across commerce, customer service, and your workplace.