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Smart Answers improves
employee and customer care.

Bring the power of deep learning to chatbots and virtual assistants.

Smarter Conversations

Customers want fast answers to their product and support questions. Employees want instant answers to their HR and IT questions. Asking the questions should be easy. Conversational applications give the power back to those asking questions and let them find answers for themselves. Smart Answers helps businesses serve their customers and employees, without making them sit on hold or wade through a helpdesk ticketing system.

Self-Service Satisfaction

Smart Answers extends the functionality of chatbots and virtual assistants with deep learning. When users can ask questions in a natural way, they get more personal and contextual answers. Better self-service frees support and helpdesk agents to focus on the complex and valuable questions that matter for retaining customers and supporting employees.

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Assist Agents

Smart Answers makes existing chatbots smarter and better at resolving simple questions through self-service. Improved call deflection, faster triage, and better prioritization means that agents can focus on higher-value support issues.

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Retain Customers

Chatbots are supposed to help customers help themselves, but most are rules-based and static – making consumers guess the right question. Smart Answers makes self-service easy, improving customer loyalty and retention.

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Support Employees

Suddenly, many more of us are working from home. Remote employees need quick access to information. Smart Answers helps workers navigate corporate policies, resolve IT questions, and serve customers by answering questions instantly.

We conducted an A/B test where we introduced a self-solve based homepage to some customers. There was an increase in traffic that confirmed that customers are really motivated to self-solve and we saw a 7% decrease in support case creation for customers who were given the self-solve homepage.

Manikandan Sivanesan
Principal Software Engineer, Red Hat

A Self-Tuning Answer Machine

Flexible API Integration

Seamlessly connect to existing chatbots, virtual assistants, and voice applications.

Low-Code UI

Empower developers to train and implement machine learning models.

Robust ML and Deep Learning

Interpret user intent and deliver relevant results, with or without FAQ docs.

Pluggable ML Framework

Import custom models into your conversational applications.

Connector SDK

Connect knowledge bases from any source to power deep learning.

Contextual Semantic Search

Support natural language queries with a human level of understanding.

See it in action.

Learn how Smart Answers improves customer care, call deflection, and employee self-service in the webinar.

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Let’s Chat About Chat

Make your existing chatbot or virtual assistant more intelligent with Smart Answers on Lucidworks Fusion. Let’s talk about how.

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