Smart Answers

Are your chatbots all talk and no answers?

Extend your chatbot and virtual assistants  to connect users to correct answers by understanding user intent and answer natural language questions.

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Pair questions with the right answers 

Eliminate static rule-based approaches by training question answering (QA) systems to understand contextual intent. Improve chatbot intelligence using Lucidworks’ automated QA system to strengthen existing or create new workflows.

Free support teams to focus on complex problems

Make existing chatbots even better. Help your support teams focus on important matters by combining automated FAQs and deep learn

Personalize self-service with user signals

Personalize the chatbot experience by using user signals to provide more relevant interactions. Expedite time-to-value by using insights to understand questions (from both employees and customers) and quickly connect them to answers.

Industries

Financial services

Optimize customer relationships management, fraud detection, and asset management.

Government

Capture, manage, and access information efficiently and securely within and between agencies.

Information technology

Scale and connect data across complex organizations to drive innovation and revenue.

Manufacturing

Streamline and maintain complex systems for supply chain and inspection knowledge.

Healthcare

HIPAA-compliant products allow medical professionals to manage information requests more securely.

Telecommunications

Increase profitability and decrease churn with self-serve systems that serve both customers and agents.

Let’s chat about chat

Make your existing chatbot or virtual assistant more intelligent with Smart Answers.

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