Customers want fast answers to their product and support questions. Employees want instant answers to their HR and IT questions. Asking the questions should be easy. Conversational applications give the power back to those asking questions and let them find answers for themselves. Smart Answers helps businesses serve their customers and employees, without making them sit on hold or wade through a helpdesk ticketing system.
Smart Answers makes existing chatbots smarter and better at resolving simple questions through self-service. Improved call deflection, faster triage, and better prioritization means that agents can focus on higher-value support issues.
Chatbots are supposed to help customers help themselves, but most are rules-based and static – making consumers guess the right question. Smart Answers makes self-service easy, improving customer loyalty and retention.
Suddenly, many more of us are working from home. Remote employees need quick access to information. Smart Answers helps workers navigate corporate policies, resolve IT questions, and serve customers by answering questions instantly.
“We conducted an A/B test where we introduced a self-solve based homepage to some customers. There was an increase in traffic that confirmed that customers are really motivated to self-solve and we saw a 7% decrease in support case creation for customers who were given the self-solve homepage.”
Manikandan Sivanesan, Principal Software Engineer, Red Hat
Seamlessly connect to existing chatbots, virtual assistants, and voice applications.
Empower developers to train and implement machine learning models.
Interpret user intent and deliver relevant results, with or without FAQ docs.
Import custom models into your conversational applications.
Connect knowledge bases from any source to power deep learning.
Support natural language queries with a human level of understanding.
Our new Smart Answers add-on to Lucidworks Fusion makes existing chatbots and virtual assistants more intelligent and more valuable to the people you serve. Learn how Smart Answers improves customer care, call deflection, and employee self-service.
Just what is a QA system? Do they really work? Can they keep up with the dynamics of human language?
How QA systems can help with everything from product support and financial services to medical and legal searches.