Delight customers with a uniquely personal shopping experience from product discovery to conversion and support
Consumers expect real-time, robust, and personal experiences each time they visit your ecommerce website. But too often digital retailers struggle with poor relevancy, zero results, and underwhelming user experiences that turn shoppers off and drive them to buy from competitors.
Lucidworks Fusion combines search and machine learning to personalize the ecommerce experience for each customer. Leveraging user intent to surface the right products and information at the right time, Fusion enables retailers to increase revenue and customer satisfaction.
Our product discovery solutions deliver best-in-class ecommerce experiences through:
- Personalizing shoppers’ experiences with ML-powered relevance: understand your shopper demographics and historical behavior to surface the right products and recommendations.
- Responding to buyer behavior with empowered merchandisers: allow your merchandising teams to quickly optimize search results and boost product placement, all through a user-friendly, intuitive business user interface (UI).
- Closing the gap between search and data science: integrate ML models into search applications, enabling your ecommerce search and data science teams to personalize customer experiences to drive sales and loyalty.
- Scaling dynamically to handle peak traffic: scale to meet your needs, whether you are running your day-to-day ecommerce operations or planning for peaks like Black Friday and Cyber Monday.