Knowledge Discovery
Accelerate knowledge discovery and time to value for employees across the business
LET'S CONNECTEmpower employees to be more informed and productive
Centralize and distribute knowledge
Harness internal expertise to drive awareness of internal documents, assets, and resources by empowering knowledge teams with control over results, navigation, and page experiences. Encourage business and technical users to apply their knowledge using a friendly, intuitive interface to drive quicker time to value and engagement rates.
Minimize employee effort in finding new and historical knowledge
Effectively populating and arranging page zones with dynamic modules that minimize the effort for employees to discover assets and resources aligned to their job function. Arrange page zones with knowledge spotlights, recommendations, and trending content to drive awareness of internal items such as documents, content, resolutions, and more.
Minimize the effort for employees to find knowledge pertinent to their jobs
Give each team, across your business, its own dedicated page that dynamically pulls and circulates knowledge relevant to their line of work. Dramatically reduce the effort to modify internal wiki pages using an intuitive user interface to publish and configure both page types and relevancy rules.
Operationalize facet management with configurable machine learning
Get the right facets that are distinctive to each employee to encourage engagement and accelerate their path to purchase. Automate facet ranking based on parameters and contexts important to each shopper, by applying signal metadata and user insights, across touchpoints.
Explore Lucidworks Fusion
Personalization powered in real-time using signals and multi-channel data.
Dynamic Search
Intelligent Search
Fusion dynamically searches a website’s indexed content and generates results that are relevant to the query.
Typeahead
Fusion’s typeahead is the use of machine learning algorithms to suggest search terms and phrases in real-time as a user types in a search query.
Trending
Fusion can increase engagement and conversions by promoting popular or trending topics or products based on real-time analysis of user behavior and preferences.
Dynamic Browse Experiences
Recommendations
Dynamic recommendations are used to suggest content or products that are similar to those that the user has already viewed or purchased.
Navigation
Fusion’s search platform uses signal metadata and machine learning algorithms to optimize the navigation experience, including dynamic content, facets and categories.
Landing Pages
Fusion uses AI and machine learning algorithms to automatically generate or personalize landing pages based on user behavior and preferences.
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Smart Answers
Deflect HR and IT tickets and encourage self-service with chatbots and virtual assistants that automatically learn and answer frequent questions.
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Advanced Linguistics
Get indexing and tokenization in more than 30 non-English languages and advanced entity extraction for 19 languages.
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Unified view of content
One search across all internal data sources, including intranet network drives, knowledge bases, cloud storage, and data from systems of record.
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SAS
Learn how Lucidworks transformed knowledge management for SAS's 9M documents and 16,000 employees.
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Morgan Stanley
Learn how one of the biggest financial institutions relies on Lucidworks to serve 3 million clients and more than 15,000 employees.
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Regeneron
Discover how Lucidworks increased relevancy resulting in higher average click through rates and significantly fewer abandoned searches.
Learn MoreContact Us
Ready to create better experiences in the moment? Contact us today to learn how Lucidworks can help you gather insights across all your customers’ touchpoints to deliver better outcomes across commerce, customer service, and your workplace.