Case Studies, Commerce

Case Study: From a Hotel to a Destination, Becoming a One-stop Hospitality Shop

With a goal to be the top travel and leisure company worldwide, one well-known family of hotels had to reinvent itself — starting with its website.
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Commerce, Ebooks

Report: B2B Technology Roadmaps for Digital Growth

Finding the right digital technology to succeed in B2B ecommerce Many B2B organizations have refined their ecommerce strategies to do
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Customer Service, Ebooks

State of Customer Service 2021

How contact center agents experience customer service and how to transform the contact center into a revenue center.
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Activate Product Discovery
Commerce, Customer Service, Workplace

Activate 2021 (On-Demand)

Learn how to deliver connected digital experiences using search and AI.
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Analyst Reports, Customer Service

Improve Customer Self-Service Adoption by Automating Knowledge Capture and Curation

How AI-enabled automation is transforming the customer self-service experience.
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Customer Service, Ebooks

Build Customer Loyalty in the Moment

Create deeply connected experiences for every customer by understanding intent in real time.
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Commerce

Future of Applied AI in Ecommerce

Winning strategies for integrating AI across the commerce journey.
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Analyst Reports, Commerce, Customer Service

How to Use AI to Create the Customer Experience of the Future

Elevate AI initiatives to optimize and enhance the customer experience
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Commerce

Customer Connections: A B2B Ecommerce Report

How B2B companies engage customers with the right web content at the right time to increase conversions and sales.
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Case Studies, Commerce

Case Study: Endeca Stretches Activewear Shoppers Too Thin

How a top apparel brand used Lucidworks Fusion to deliver an exceptional online experience and boost ATC by nearly 30%.
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Analyst Reports, Workplace

Report: Lucidworks Named a Leader in Forrester Wave for Cognitive Search

All you need to know when evaluating vendors for product discovery, knowledge management, and customer service.
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Activate Product Discovery
Customer Service

Activate Customer Service (On-Demand)

Connect the customer to the contact center in a way that personalizes interactions, improves customer satisfaction, and reduces agent attrition.
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