Customer Service, Ebooks

State of Customer Service 2021

How contact center agents experience customer service and how to transform the contact center into a revenue center.
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Activate Product Discovery
Commerce, Customer Service, Workplace

Activate 2021 (On-Demand)

Learn how to deliver connected digital experiences using search and AI.
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Analyst Reports, Customer Service

Improve Customer Self-Service Adoption by Automating Knowledge Capture and Curation

How AI-enabled automation is transforming the customer self-service experience.
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Customer Service, Ebooks

Build Customer Loyalty in the Moment

Create deeply connected experiences for every customer by understanding intent in real time.
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Commerce

Future of Applied AI in Ecommerce

Winning strategies for integrating AI across the commerce journey.
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Analyst Reports, Commerce, Customer Service

How to Use AI to Create the Customer Experience of the Future

Elevate AI initiatives to optimize and enhance the customer experience
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Commerce

Customer Connections: A B2B Ecommerce Report

How B2B companies engage customers with the right web content at the right time to increase conversions and sales.
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Case Studies, Commerce

Case Study: Endeca Stretches Activewear Shoppers Too Thin

How a top apparel brand used Lucidworks Fusion to deliver an exceptional online experience and boost ATC by nearly 30%.
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Analyst Reports, Workplace

Report: Lucidworks Named a Leader in Forrester Wave for Cognitive Search

All you need to know when evaluating vendors for product discovery, knowledge management, and customer service.
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Activate Product Discovery
Customer Service

Activate Customer Service (On-Demand)

Connect the customer to the contact center in a way that personalizes interactions, improves customer satisfaction, and reduces agent attrition.
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Commerce

Survey Reveals That Shoppers Want Connected Experiences to Meet Their Needs at Every Moment

Results of our survey of US and UK consumers to learn more about shopper behavior online and in-store and plans for post-pandemic shopping.
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Commerce

Demo Video: See How Lucidworks Fusion Personalizes KÜHL’s Ecommerce Experience

How Lucidworks Fusion for Ecommerce improves site search, personalization, and merchandising.
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