How Lucidworks Combats Gen AI Hallucinations in Commerce

About a year ago, I shared the power of Lucidworks and ChatGPT for enhanced search experiences. Since then, generative AI has exploded in popularity, and our customers are eager to know how it fits into their search and commerce strategies.

The good news? Launching a unified digital experience, with generative AI as a core (but not the only) accelerator, is a game-changer. It brings two major wins to the table:

1. Grounded Responses: No more ChatGPT letting customers buy a Chevy Tahoe for $1! Instead, ensure AI answers are grounded in truth, not guesses.
2. Instant Summaries: Creating product descriptions and quick answers is a breeze with entity extraction, saving your shoppers and merchandisers precious time.

Watch the demo to learn how a unified digital experience solution like Lucidworks integrates generative AI to prevent costly mistakes and builds better customer relationships.

Gen AI for Consumer Retail: Browsing Reimagined

Imagine your favorite wine shop, but with an AI sommelier. Our demo showcases how shoppers can ask natural language questions like “What are some low-calorie wines?” or “What are some high-end tequilas?” Here’s how the Lucidworks Platform works with generative AI to bring that AI sommelier to life: 

• Guardrails: The AI won’t recommend products you don’t sell, keeping the experience relevant.
• Semantic Understanding: Even “low budget wines” gets results, thanks to AI that understands intent, not just keywords.
• Seamless Integration: Answers lead to product pages, and users can add items to their cart directly from the chat.
• Personalized Insights: Each interaction teaches the AI about your customers, powering better recommendations down the line.

Gen AI for B2B Commerce: Complex Products Made Simple

In B2B, buying decisions are high-stakes. Our demo with New Pig, a supplier for industrial spills and leaks, shows how generative AI helps.

• On-the-Spot Answers: Customers can ask about product specs, materials, and more, right from the product page.
• Accuracy is Key: The AI pulls information directly from product documentation, ensuring answers are correct and trustworthy.
• Reduced Friction: No more digging through manuals or calling customer service – the information is right there.

Gen AI for Large Catalogs: Finding the Needle in the Haystack

When your catalog is massive, like it is in our Best Buy-inspired fridge demo, generative AI becomes your shopper’s personal assistant.

• Beyond Keywords: Questions like “What’s the difference between French door and side-by-side?” are made easy by semantic search.
• Entity Extraction Magic: The AI understands the key terms, filters the catalog accordingly, and even suggests relevant features (like “Wi-Fi enabled”) based on previous questions.
• Smoother User Journeys: Shoppers find what they need faster, leading to more conversions and happier customers.

How A Total AI Solution Makes It Happen

LLM-Augmented Applications

We build integrated search and browsing experiences that leverage the power of large language models (LLMs), giving your customers the answers they need.

Lucidworks Platform

Our platform powers it all — high-performance search, tools for your team, and expert guidance to choose the LLM that best suits your goals and budget (including open source options!).

Enhancements for the Gen AI Era

• Grounding in Truth: We ensure AI answers are factual and reliable.
• Entity Enrichment: We extract key terms to improve search and recommendations.
• Facet Mapping: We connect AI-generated terms with your existing product filters.
• Personalization: We help you deliver tailored experiences based on user interactions.

Ready to unlock the power of Gen AI for real commerce success?

Contact Lucidworks today to see how we can transform your customer experience and drive sales.