A young professional woman sits at her desk, using a laptop to search the company intranet.

New to generative AI? Discover the 5 major risks it could pose to your business.

The modern intranet is supposed to be a wellspring of knowledge. A central hub where employees can access the information they need to perform their jobs effectively. However, this vision can quickly make your employees feel like their intranet search is out to get them. Navigating a labyrinth of outdated documents and irrelevant results is a productivity killer, not to mention a major source of frustration.

Imagine a new marketing team member searching for brand style guidelines on the intranet. They come across a document outlining outdated logo usage rules, potentially leading to the creation of inaccurate marketing materials. This scenario highlights the danger of outdated information — it wastes valuable time and resources, and can ultimately damage your employer brand image.

Shot of a businesswoman using her company's intranet, experiencing outdated search experience.

But what if we told you there’s a solution? Adding guardrails to a Gen AI-powered intranet search experience is a game-changer. Let’s get into it.

The High Cost of Bad Intranet Search

Let’s face it, intranet search can be a real mixed bag. In theory, it should be your one-stop shop for all the information you need, empowering employees to work smarter and faster. But in reality, it often feels more like a scavenger hunt gone wrong. Outdated policies, broken links, and irrelevant results? Yeah, we’ve all been there, wasting precious minutes (or even hours) sifting through digital clutter.

The impact of an unreliable intranet goes far beyond mere frustration and wasted time. Here’s a closer look at the potential consequences that can ripple through your entire organization:

Productivity Plummets: Wasting time digging through outdated documents? No thanks! That’s valuable time that could be spent on actual work, leading to missed deadlines, stalled projects, and decreased overall efficiency.

The Risk Factor: When your team can’t find the latest policies or procedures, it opens the door to costly mistakes and even legal trouble. Think about the potential for non-compliance fines, security breaches, or even safety hazards if employees are working with outdated information.

Morale Meltdown:A frustrating intranet search experience can leave your team feeling like they’re constantly hitting dead ends. This breeds frustration, erodes trust in the system, and can even contribute to employee disengagement and turnover.

An unreliable intranet ultimately creates a knowledge gap within your organization, hindering optimal performance and potentially exposing your business to unnecessary risks. It’s like trying to navigate a maze without a map – frustrating, confusing, and ultimately unproductive.

Gen AI Guardrails: Building Trustworthy Intranet Search

Fortunately, advancements in Gen AI offer a solution. However, simply implementing isn’t enough. To ensure a reliable and trustworthy intranet, you need robust “Guardrails” in place. Here’s how Guardrails can bring order to the intranet search chaos.

  • Accurate and Up-to-Date Search Results: Guardrails within your intranet search engine prioritize the delivery of accurate and up-to-date information. This is achieved through features like automated content refreshers and automatic flagging of outdated documents. Imagine an employee searching for “sales commission structure.” Guardrails ensure they receive the latest commission plan, not an outdated version from the previous quarter.
  • Content Verification and Prioritization: Not all information on your intranet is created equal. Guardrails can be configured to prioritize and verify content from trusted sources like official company policy documents or department head updates. This ensures employees have easy access to the most reliable information, fostering informed decision-making.
  • Contextual Search Understanding: Guardrails empower your intranet search engine to understand the context of employee queries. This allows for more relevant and precise results. For example, an employee searching for “vacation policy” might also be interested in “sick leave policy.” Guardrails can identify this context and present both sets of relevant documents.

By implementing Guardrails within your intranet search, you create a trusted information hub that empowers your employees. They can find the information they need quickly and confidently, leading to:

  • Efficiency Boost: Your team will find what they need faster, freeing up valuable time for more important tasks.
  • Risk Reduction: Ensure compliance and avoid costly mistakes by providing easy access to the latest policies and procedures.
  • Happier Employees: A reliable and efficient intranet search experience can boost morale and make your team feel empowered.

The KMWorld Seal of Approval: Lucidworks Knows Intranet Search

Don’t just take our word for it. The knowledge management experts at KMWorld have recognized Lucidworks as a leader in enterprise search. We know how to create intranet search experiences that your team will actually enjoy using.

Your Intranet Search Deserves Better

A powerful intranet search isn’t a luxury; it’s a necessity. It’s time to ditch the outdated, frustrating search experience and embrace a smarter, more efficient way of finding information. With Gen AI Guardrails, you can transform your intranet search into a true knowledge powerhouse, boosting productivity, ensuring compliance, and creating a more positive workplace culture.

About Katie Florez

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