Employee Experience Archives | Lucidworks

Articles: Employee Experience

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How Intranet Search Powers Effective Content Management

It’s time to lose the frustration and find what you need. Intranet search solutions build efficient content discovery and team collaboration.

Forrester Total Economic Impact™ Study Outlines Lucidworks Fusion Benefits

In the 2023 commissioned Forrester Consulting Total Economic Impact™ study of Lucidworks Fusion, three notable benefits that directly impact customers came forth. Here’s a closer look.

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4 Steps to Better Search in Healthcare, Featuring Element Blue

We partnered with Element Blue to outline the most important ways healthcare organizations can ensure their search solution excels.

Why Knowledge Management Needs Conversational Search

We look at the basics of conversational search, how large language models like ChatGPT and PaLM 2 are related to search, and how they can enable engaging search experiences for employees.

Protect Your Customer Service Employees with Mental Health Resources

Call center employees have a high risk of burnout during the holiday shopping season. Here’s how brands can protect the mental health of their support teams.

How to Choose a Cognitive Search Platform

A rundown of the key features to look for when choosing a cognitive search platform and how to measure success.

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4 Digital Experience Strategies You Need to Consider

Crafting impactful digital experiences that delight customers and employees can be daunting. Here's where brands can get started.

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10 Considerations for Choosing an Adobe Search & Promote Alternative

Search has moved beyond simple keywords to delivering personalized digital experiences. Here's what to consider when replacing Adobe Search & Promote.

Product Discovery Keep Shoppers Loyal

How to Keep Shoppers Loyal

Online-only shoppers have more options available to them than ever before. Here’s how to make your brand stand out in the crowd and keep customers coming back.

How to Increase Ecommerce Conversion Rates with Signals

Signals are powerful indicators of what customers want. Here's how brands can use signals with machine learning models to improve conversion.

Lucidworks Experts Weigh In on the Power of Connected Experiences

Our team shared their thoughts on the five critical elements of creating a connected experience that delights customers, empowers employees, and enhances the experience for both.

Connected, Connected, Everything’s Connected

When it comes to customer support, automation can strengthen connection between the customer and employee experience.