As online shoppers descend upon their brands of choice for the holiday season, the call center workforce braces itself for the wave of customer support that is bound to coincide. Questions will need to be answered, orders will need to be returned, and inevitable mistakes will need to be corrected.
Call center employees are routinely at risk of burnout to the detriment of their mental health at the best of times. During the holidays, it becomes a very real concern.
A recent survey of call center employees in the U.S. and U.K. revealed that while many employers do provide resources to prevent burnout, there is a strong desire for much more support for mental health.
Is your brand doing all it can to protect the mental health of its customer service agents? Take a look at our infographic below to see what they had to say.
Want more insight on what matters to call center employees? Download the free report today.
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