Customer Experience Archives - Lucidworks

Articles: Customer Experience

Survey Reveals Online and Pandemic-Influenced Shopping Habits

The pandemic has influenced how people approach online shopping in many ways. Here's how brands can be ready.

How to Transform Your Call Center into a Profit Center

Promote under-adopted amenities, reduce friction in booking and empower support agents with ways to upsell.

4 Lessons Online Shoppers Taught Us in 2021

Our consumer survey revealed surprising attitudes toward online shopping experiences. Here’s what brands should know.

The Four Keys to Brand Loyalty for Online-First Shoppers

Digital shoppers have more options than ever before. Here are four strategies for keeping customers coming back to your digital storefront.

Food for Thought: Do Shoppers Miss Roaming the Aisles?

A survey reveals that grocery stores are one of the few places shoppers are eager to return to. Here’s how to continue filling their carts, online and in-person.

4 Digital Experience Strategies You Need to Consider

Crafting impactful digital experiences that delight customers and employees can be daunting. Here's where brands can get started.

10 Considerations for Choosing an Adobe Search & Promote Alternative

Search has moved beyond simple keywords to delivering personalized digital experiences. Here's what to consider when replacing Adobe Search & Promote.

How to Keep Shoppers Loyal

Online-only shoppers have more options available to them than ever before. Here’s how to make your brand stand out in the crowd and keep customers coming back.

How to Increase Ecommerce Conversion Rates with Signals

Signals are powerful indicators of what customers want. Here's how brands can use signals with machine learning models to improve conversion.

Lucidworks Experts Weigh In on the Power of Connected Experiences

Our team shared their thoughts on the five critical elements of creating a connected experience that delights customers, empowers employees, and enhances the experience for both.

Connected, Connected, Everything’s Connected

When it comes to customer support, automation can strengthen connection between the customer and employee experience.

Humans and Robots in Retail: It’s Not Us vs. Them

Automation doesn't have to be the competition.