Customer Experience Archives | Lucidworks

Articles: Customer Experience

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3 Issues with Current E-commerce Product Discovery

Enhancing the customer experience is the heart of product discovery. Here's the strategic approach brands should take and the technological prowess that can drive success.

Forrester Total Economic Impact™ Study Outlines Lucidworks Fusion Benefits

In the 2023 commissioned Forrester Consulting Total Economic Impact™ study of Lucidworks Fusion, three notable benefits that directly impact customers came forth. Here’s a closer look.

3 Product Discovery Best Practices

Product discovery is all about enhancing the customer experience. Here’s how brands should think about strategy and how technology can help.

Why B2B Brands Still Struggle With B2C Experiences

B2B buyers want the same conveniences as B2C shoppers, but B2B brands often struggle to meet the demand. Here's what they should focus on.

New Survey Report: How to Delight Online Apparel Shoppers

Lucidworks surveyed consumers who shop for apparel and clothing online to understand how supply chain challenges are impacting shopper behavior.

New Survey Report: Online Grocery Shopping in 2022

Lucidworks surveyed consumers who shop for groceries online to understand how supply chain challenges are impacting shopper behavior.

Empower Merchandisers to Make the Most of the Customer Experience

Put merchandisers in the driver's seat to build the best possible digital experience for your valued customers.

The 3 Pillars of the Retail Metaverse

CEO Will Hayes shares three guiding principles for brands to bring their retail experience into the metaverse.

Hotels’ Unexpected Revenue Driver: Customer Service

With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.

How A Top Travel & Leisure Brand Stepped Up Its Website Game with Lucidworks

With a goal to be the top travel and leisure company worldwide, one well-known hotel brand had to reinvent itself. Here’s how Lucidworks supported its journey.

What Are Customer Buying Signals?

Customer buying signals can teach an organization how customers want to be treated and shorten the sales cycle. Watch out for these five important online customer buying signals.

Protect Your Customer Service Employees with Mental Health Resources

Call center employees have a high risk of burnout during the holiday shopping season. Here’s how brands can protect the mental health of their support teams.