Articles: Customer Experience

Blog

Survey Reveals Online and Pandemic-Influenced Shopping Habits

The pandemic has influenced how people approach online shopping in many ways. Here's how brands can be ready.
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Blog

How to Transform Your Call Center into a Profit Center

Promote under-adopted amenities, reduce friction in booking and empower support agents with ways to upsell.
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Blog

4 Lessons Online Shoppers Taught Us in 2021

Our consumer survey revealed surprising attitudes toward online shopping experiences. Here’s what brands should know.
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Blog

The Four Keys to Brand Loyalty for Online-First Shoppers

Digital shoppers have more options than ever before. Here are four strategies for keeping customers coming back to your digital storefront.
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Blog

Food for Thought: Do Shoppers Miss Roaming the Aisles?

A survey reveals that grocery stores are one of the few places shoppers are eager to return to. Here’s how to continue filling their carts, online and in-person.
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Blog

4 Digital Experience Strategies You Need to Consider

Crafting impactful digital experiences that delight customers and employees can be daunting. Here's where brands can get started.
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Blog

10 Considerations for Choosing an Adobe Search & Promote Alternative

Search has moved beyond simple keywords to delivering personalized digital experiences. Here's what to consider when replacing Adobe Search & Promote.
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Blog

How to Keep Shoppers Loyal

Online-only shoppers have more options available to them than ever before. Here’s how to make your brand stand out in the crowd and keep customers coming back.
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Blog

How to Increase Ecommerce Conversion Rates with Signals

Signals are powerful indicators of what customers want. Here's how brands can use signals with machine learning models to improve conversion.
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Blog

Lucidworks Experts Weigh In on the Power of Connected Experiences

Our team shared their thoughts on the five critical elements of creating a connected experience that delights customers, empowers employees, and enhances the experience for both.
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Blog

Connected, Connected, Everything’s Connected

When it comes to customer support, automation can strengthen connection between the customer and employee experience.
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Blog

Humans and Robots in Retail: It’s Not Us vs. Them

Automation doesn't have to be the competition.
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