Articles: Customer Experience

A laptop screen displays a data visualization with numbers and figures representing B2B customers' search behavior. The image illustrates the process of analyzing search data to optimize customer experience (CX) and increase sales in the B2B commerce sector. pen_spark tune share more_vert
Blog

Search as a Strategy: Unlocking the Power of B2B Commerce CX

What are the secrets to exceptional B2B customer experiences? Learn surprising ways to use search to streamline complex buying processes and build loyalty.
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Head with a bookshelf in front of black wall representing knowledge management technology
Blog

5 Knowledge Management Best Practices for Better CX

Key insights on optimizing CX through knowledge management technology, search solutions, personalization, and human-centric design.
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A close-up image of various construction tools spread out on a blue workbench. The tools are neatly arranged and include a hammer, saw, tape measure, level, and screwdriver. In the background, a blurred shelf holds additional tools and hardware, representing the tools needed to get back to customer experience basics.
Blog

Tired of Tech Hype? Get Back to These 7 Customer Experience Basics

These customer experience basics will actually make a meaningful impact on your bottom line. AR and VR, blockchain, and 3D models won’t help you get there.
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Hands, construction and tablet at site for project management, building logistics or app. Closeup of person and engineering worker on digital technology at industrial architecture design demonstrating B2B site search.
Blog

What Is B2B Site Search?

The efficiency and effectiveness of a website’s search function are pivotal in today’s competitive world. This is particularly true for...
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Businesswoman using laptop for ecommerce product discovery while packing vase from plastic in a cardboard box.
Blog

3 Issues with Current Ecommerce Product Discovery

Enhancing the customer experience is the heart of product discovery. Here's the strategic approach brands should take and the technological prowess that can drive success.
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Blog

What Are Customer Buying Signals?

Customer buying signals can teach an organization how customers want to be treated and shorten the sales cycle. Watch out for these five important online customer buying signals.
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Christmas presents purchased through online ecommerce website as a result of a record-breaking holiday season
Blog

Lucidworks’ Retail Insights From the Record-Breaking Holiday Season

Dedicated support empowers retail success in the ever-evolving ecommerce landscape.
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Ecommerce customer paying for goods and services online as a result of successful site search conversion.
Blog

How to Increase Conversions with Site Search

In an age where e-commerce platforms are as ubiquitous as the products they sell, the power of a finely-tuned site...
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Blog

Why B2B Brands Still Struggle With B2C Experiences

B2B buyers want the same conveniences as B2C shoppers, but B2B brands often struggle to meet the demand. Here's what they should focus on.
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Blog

Forrester Total Economic Impact™ Study Outlines Lucidworks Platform Benefits

In the 2023 commissioned Forrester Consulting Total Economic Impact™ study of Lucidworks, three notable benefits that directly impact customers came forth. Here’s a closer look.
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Blog

3 Product Discovery Best Practices

Product discovery is all about enhancing the customer experience. Here’s how brands should think about strategy and how technology can help.
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Blog

New Survey Report: How to Delight Online Apparel Shoppers

Lucidworks surveyed consumers who shop for apparel and clothing online to understand how supply chain challenges are impacting shopper behavior.
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