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Articles: Customer Experience
Blog
New Survey Report: How to Delight Online Apparel Shoppers
Lucidworks surveyed consumers who shop for apparel and clothing online to understand how supply chain challenges are impacting shopper behavior.
Blog
New Survey Report: Online Grocery Shopping in 2022
Lucidworks surveyed consumers who shop for groceries online to understand how supply chain challenges are impacting shopper behavior.
Blog
Empower Merchandisers to Make the Most of the Customer Experience
Put merchandisers in the driver's seat to build the best possible digital experience for your valued customers.
Blog
The 3 Pillars of the Retail Metaverse
CEO Will Hayes shares three guiding principles for brands to bring their retail experience into the metaverse.
Blog
Hotels’ Unexpected Revenue Driver: Customer Service
With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.
Blog
How A Top Travel & Leisure Brand Stepped Up Its Website Game with Lucidworks
With a goal to be the top travel and leisure company worldwide, one well-known hotel brand had to reinvent itself. Here’s how Lucidworks supported its journey.
Blog
What Are Customer Buying Signals?
Customer buying signals can teach an organization how their customers want to be treated and shorten the sales cycle. Watch out for these five important online customer buying signals.
Blog
Protect Your Customer Service Employees with Mental Health Resources
Call center employees have a high risk of burnout during the holiday shopping season. Here’s how brands can protect the mental health of their support teams.
Blog
New Survey: State of Customer Service 2021
Contact center employees share their experiences as consumers and their changing role as customer service agents.
Blog
5 Contactless Commerce Lessons for Small Retailers
Five things that small to mid-size retailers must know about contactless commerce and how technology can augment their digital strategy.
Blog
Survey Reveals Online and Pandemic-Influenced Shopping Habits
The pandemic has influenced how people approach online shopping in many ways. Here's how brands can be ready.
Blog
How to Transform Your Call Center into a Profit Center
Promote under-adopted amenities, reduce friction in booking and empower support agents with ways to upsell.
