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Articles: Customer Service
Blog
Hotels’ Unexpected Revenue Driver: Customer Service
With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.
Blog
3 Principles for Better Customer Service Experiences in 2022
Follow these customer service strategies to make life easier for both your agents and customers in 2022.
Blog
Protect Your Customer Service Employees with Mental Health Resources
Call center employees have a high risk of burnout during the holiday shopping season. Here’s how brands can protect the mental health of their support teams.
Blog
New Survey: State of Customer Service 2021
Contact center employees share their experiences as consumers and their changing role as customer service agents.
Blog
Customer Self-Service: What It Is & Why It Matters
Learn how investing in customer self-service channels benefits customers, employees, and the bottom line.
Blog
Connected Experiences with Jess Jurva, Episode 3: Kate Purmal, Lee Epting
Acclaimed technology executives, board advisors, and executive coaches Kate Purmal and Lee Epting share their take on how connection to self allows one to show up as their best selves in work and life.
Blog
Connected Experiences with Jess Jurva, Episode 2: Jenny Gomez, Katie Florez
During Hispanic Heritage Month, Lucidizens Jenny Gomez and Katie Florez shared their insights and personal experiences with connection to identity.
Blog
Connected Experiences with Jess Jurva, Episode 1: Jeanette Melgarejo
During Hispanic Heritage Month, guest Jeanette Melgarejo shared her insight and thoughts on connection with identity and diversity in the workplace.
Blog
How to Transform Your Call Center into a Profit Center
Promote under-adopted amenities, reduce friction in booking and empower support agents with ways to upsell.
Blog
How to Capture Chatbots’ Untapped Potential
Shoppers are turning to chatbots for more than customer service. Here's how to make your chatbot the intelligent, well-rounded conversational app that consumers expect.
Blog
Lucidworks Experts Weigh In on the Power of Connected Experiences
Our team shared their thoughts on the five critical elements of creating a connected experience that delights customers, empowers employees, and enhances the experience for both.
Blog
The Good, the Bad and the Ugly: A History of Customer Service
Customer service has a wild history rooted in the boom of innovation that came with the Industrial Revolution. The ebbs and flows of the industry are closely tied to the economic crests and troughs of American consumerism as a whole. Join us on the journey.