Articles by Dev Bhat

Blog

3 Principles for Better Customer Service Experiences in 2022

Follow these customer service strategies to make life easier for both your agents and customers in 2022.
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Blog

Protect Your Customer Service Employees with Mental Health Resources

Call center employees have a high risk of burnout during the holiday shopping season. Here’s how brands can protect the mental health of their support teams.
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Blog

What Is Smart Search and How Does It Work?

We cover what smart search is, how it can be applied in the real world, and what the table stakes are for it to be effective.
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Blog

Connected Experiences with Jess Jurva, Episode 3: Kate Purmal, Lee Epting

Acclaimed technology executives, board advisors, and executive coaches Kate Purmal and Lee Epting share their take on how connection to self allows one to show up as their best selves in work and life.
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Blog

Connected Experiences with Jess Jurva, Episode 2: Jenny Gomez, Katie Florez

During Hispanic Heritage Month, Lucidizens Jenny Gomez and Katie Florez shared their insights and personal experiences with connection to identity.
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Blog

5 Contactless Commerce Lessons for Small Retailers

Five things that small to mid-size retailers must know about contactless commerce and how technology can augment their digital strategy.
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Blog

Connected Experiences with Jess Jurva, Episode 1: Jeanette Melgarejo

During Hispanic Heritage Month, guest Jeanette Melgarejo shared her insight and thoughts on connection with identity and diversity in the workplace.
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Blog

What Is Intelligent Search and How Does It Work?

A brief overview of how intelligent search understands intent and enhances discovery.
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Blog

Lucidworks Experts Weigh In on the Power of Connected Experiences

Our team shared their thoughts on the five critical elements of creating a connected experience that delights customers, empowers employees, and enhances the experience for both.
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Blog

What is Cognitive Search and How Does it Work?

Learn what cognitive search is, how it works, and what to consider when looking for a cognitive search platform.
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Blog

3 Guiding Principles for Digital Commerce Search in the Future

CEO Will Hayes and GM of Digital Commerce Peter Curran share insights about the state of commerce and what’s in store.
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Blog

Activate Customer Service: Improve Self-Service and Agent Effectiveness

Lucidworks one-day virtual event features expert customer service insights from Lucidworks leaders and expert guest speakers.
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